These terms cover our website at ativv.com and our order portal at orders.ativv.com. They are about using those two things. They are not the contract for your order: prices, payment, lead times and delivery are governed by the quote or invoice for that order, and purchases from an Ativv Campus store are governed by that store's terms.

By using the site or the portal, you agree to what follows.

Who can use the portal

The portal is for people we invite, and for people your organization adds to your account. Your sign-in is personal to you — please don't share it, and don't sign in as someone else. If you think someone is using your account who shouldn't be, tell us at hello@ativv.com and we will shut it off.

Your designs and files

They stay yours. Uploading a logo, a design or a file to us does not give us ownership of it.

You confirm you have the right to use them. When you send us artwork you are telling us that you own it or are allowed to use it, and that you are allowed to have us reproduce it on goods. If someone else claims rights in something you send us, we will stop work and talk to you about it.

We use them only for your work. We use your files to quote, produce and ship your order, and to keep a record of what we made. We do not use your artwork for anything else without asking you.

Approvals in the portal count

When you approve a proof in the portal, you are telling us the design on it is final. We confirm quantities and price with you before anything is made. Changing a design after you approve it may cost time and money, and may move your delivery date. If you are not sure, don't approve it — ask for changes or write to us instead.

Quotes, prices, payment and delivery

Those live in your quote or invoice, not on this page. What the portal shows you is a convenience — if the portal and your quote ever disagree, the quote wins. For Ativv Campus stores, the store's own terms and Shopify's checkout terms apply to the purchase.

Using it properly

Don't use the site or the portal to do anything unlawful, or to upload anything unlawful. Don't try to break into any part of it, probe it for weaknesses, or get at other customers' information. Don't scrape it or run automated tools against it. Don't pretend to be someone else, and don't approve things on behalf of a person who hasn't authorized you to.

Availability

We try hard to keep the portal up and working, and we'll tell you when we know something is wrong with it. But we're a small company and the portal is provided as-is: we don't promise it will be available without interruption or free of errors.

If something goes wrong

If you lose money because of a problem with the site or the portal, our responsibility to you for that is limited to what you paid us for the order it relates to. We are not responsible for indirect losses, such as lost profits or lost business. Nothing here limits any responsibility we are not allowed to limit by law.

This section is about the website and the portal. Problems with the goods themselves are handled under your quote or invoice, and we will make them right.

Text messages

If you have signed up for order updates by text, those are covered by our SMS Terms of Service and our SMS Privacy Policy.

Privacy

What we collect and what we do with it is in our Privacy Policy.

Changes

We may update these terms. The current version is always at this address, with its effective date at the top.

Contact

hello@ativv.com